Refund and Returns Policy

Earthly Treasures connects you to the UK’s finest sustainable artisans and home brands. As purchases are completed directly with each retailer, returns and refunds are handled according to the retailer’s individual policies. Every purchase is governed by that specific brand’s returns and refunds policy. Therefore, we highly recommend you review their terms before you checkout.

Returns & Exchanges

To start a return, simply reach out to the retailer directly through their website. Since our partner brands operate independently, each product may have a slightly different return or refund policy. This can be especially true for handcrafted decor or bespoke furniture pieces. We recommend you check with them before purchasing.

Refunds

Once the retailer receives and inspects your item, they will handle the refund process. While most refunds are issued to your original payment method, the specific timeline depends on the individual brand’s internal processing. For any queries about your refund, the retailer’s team will be able to assist you directly.

Shipping & Costs

Return shipping fees are set by the retailer. While some partners offer complimentary returns, others such as those specialising in large furniture, may require a collection fee.

Damaged Deliveries

If your item arrives damaged or faulty, please contact the retailer’s customer service team immediately. They will guide you through their specific process for repairs or replacements.

Need a hand?

Can’t remember where you bought an item or need help finding a contact link? We’re here to help. Drop us a line at support@earthlytreasures.co.uk and we’ll get you on the right track.