Customer Returns or Defects Form

We completely understand how frustrating it can be when a product doesn’t meet your expectations, and we strive to deal with this fairly for all our customers and welcome any feedback to improve our products and services. If you are within the 14 day Change of Mind Returns Timeframe Policy as stated on our website, please fill out the below information.

Please fill out and email the below Change of Mind Customer Returns Form to Return your product:

Full Name:

Order Number:

Reason for Return:

 

In the case you have received any Damaged or Defective Products please fill out the below information. Please note if you have not reported the issue within 2 days of receiving your item as stated on our Damaged/Defective Products Policy, you cannot return the product and will not be eligible for a refund. Failure to report this within the aforementioned timeframe will be seen as damage by the customer, as stated in our Returns Policy.

Please fill out and email the below Damaged or Defective Products to Return your product:

Full Name:

Order Number:

Reason for Return:

Any supporting photos and videos to help your case:

 

Please email your form to grace@earthlytreasures.co.uk and we will respond to your issue as soon as possible.

Thank you for your understanding and patience. We look forward to seeing how we can assist you and welcome feedback to improve our products and services.

Best,

Grace and the Earthly Treasures team