FAQs

1. What are your shipping options?

We only offer standard shipping options for now (3-5 business days) but if you would like express shipping please contact us on grace@earthlytreasures.co.uk and if this is available for the product then we can arrange express shipping for you. Please note express shipping is not available for every product. The shipping cost and estimated delivery time will be calculated at checkout based on your location and the weight of the items in your order.

2. How long does shipping take?

The shipping time depends on the shipping option you choose. Our standard shipping typically takes 3-5 business days, while express shipping usually takes 1-3 business days. 

3. Do you offer international shipping?

Currently, we only offer shipping within the UK so do not offer international shipping at this time. However, we are constantly working to expand our shipping capabilities and may offer international shipping in the future.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order or change your mind, you may return it within 14 days of receiving it. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. Please refer to our Returns Policy if you have any queries.

5. How do I initiate a return?

To initiate a return, please contact our customer support team with all the information filled out from your Returns Form. Please ensure you have filled out all the information so that we may process your Return quicker so there are no delays. Our team will guide you through the return process and provide you with a return shipping label if necessary. Once we receive the returned item and verify its condition, we will issue a refund to your original payment method.