Shipping and Returns Policy

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At Earthly Treasures, we understand the importance of a seamless shopping experience for our customers in the United Kingdom. That's why we have carefully crafted our Shipping and Returns Policy to ensure your satisfaction with every purchase.

Shipping

We offer fast and reliable shipping services to all locations within the UK. Our dedicated team works diligently to process and dispatch your order as quickly as possible, typically within 1-2 business days.

For standard shipping, you can expect your package to arrive within 3-5 business days. If you need your items sooner, we also offer express shipping options at an additional cost. Simply select your preferred shipping method during checkout.

Please note that shipping times may vary depending on your location and any unforeseen circumstances, such as weather conditions or public holidays. Rest assured, we will always strive to deliver your order to you in a timely manner.

Returns

We want you to be completely satisfied with your purchase from My Store. If for any reason you are not happy with your order, we offer a hassle-free returns process.

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.

Returned items must be in their original condition, with all tags attached. Once we receive the returned item and verify its condition, we will issue a refund to your original payment method within 5-7 business days.

Please note that return shipping costs are the responsibility of the customer, unless the item received was damaged or defective. In such cases, we will provide a prepaid return label for your convenience.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. They will assist you in finding the right replacement and guide you through the exchange process.

Exchanged items must be in their original condition, and with all tags attached. Once we receive the exchanged item and verify its condition, we will ship the replacement item to you promptly.

Please note that exchange shipping costs are the responsibility of the customer, unless the item received was damaged or defective. In such cases, we will provide a prepaid return label for your convenience.

For any further questions or assistance regarding our Shipping and Returns Policy, please don't hesitate to contact our friendly customer support team. We are here to help!

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