Shipping Policy
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please refer to the product listing page of your chosen item under the Shipping and Delivery Information. By inputting your postcode an estimated shipping date will be calculated automatically.
Dispatch and delivery times vary per brand partner and are dependant on the product and shipping location, please see below as a guide:
Be sure to check individual product pages for the most accurate estimates, including:
- The item's ships from location
- Estimated delivery times
- Brand-specific cut-off dates
In stock/Ready to go products: our brand partners will typically aim to dispatch your order within 72 hours. Made to order products: please refer to the product page for more details on lead times and specific delivery information.
Please note your article(s) will be shipped to you directly by our individual supplier(s), therefore please note shipping times may vary.
We work with exclusive artisan houses and independent brands within the UK which means the delivery timeframes indicated in your confirmation order email are estimates. Delivery times vary depending on whether the piece you select is indicated as in stock or made to order for you.
Please checkout our Christmas Delivery dates below:
To ensure your gifts arrive by Christmas, please note these general cut-off dates:
- UK Orders: Order by 16th December
WHERE DO YOU SHIP TO?
We currently only ship within the UK to keep our carbon emissions generation low.
HOW MUCH DOES SHIPPING COST?
Your orders are unique and originate from specialist artisans around the UK, so dependant on size and weight of product, shipping costs vary and are visible at checkout. There may be shipping charges from different vendors applied at checkout depending on which brand the articles you order originates from.
HOW WILL I RECEIVE MY ORDER?
Each of our brand partners will prepare and ship your products to you directly, and your order may arrive in multiple packages as it will be shipped by individual suppliers.
CAN I CHANGE A DELIVERY ADDRESS ONCE I HAVE PLACED MY ORDER?
Making this change might potentially be possible before dispatch but we cannot guarantee this. If you so wish to change the address please email us within 24 hours of order placement and we will try and change the delivery address for you if it is not too late. Please note we will be unable to amend or cancel your order once it has been shipped so please double-check your details at the checkout.
OTHER QUESTIONS?
If you have a specific question about your order which isn’t answered here OR on our FAQ page, email us on grace@earthlytreasures.co.uk and we’d be happy to help!