🚚 Shipping
As a marketplace supporting independent UK makers, each item is shipped directly from the artisan or brand who made it.
- Delivery times vary depending on the maker and product — most handcrafted or made-to-order pieces arrive within 2–6 weeks, while ready-to-ship items typically arrive within 5–10 working days.
- If you are ordering items from different brands then shipping from each brand will be charged as the items ship from different locations. A total for multiple shippings will be shown at checkout.
- You’ll receive tracking details or delivery updates directly from us once your order has been dispatched.
- Currently, we deliver across the UK only.
📦 Packaging
Because we work with a range of UK-based brands and artisans, packaging methods may vary. Many of our partners use eco-friendly or recyclable materials in every process possible, but this can differ between makers.
At Earthly Treasures, we’re committed to encouraging all our partners to use sustainable, minimal packaging and to reduce waste wherever possible. We also encourage customers to recycle or reuse their packaging wherever possible.
💚 Returns & Exchanges
We hope you’ll love your purchase, but if something isn’t right, you can return your item within 14 days of delivery for a refund or exchange.
- To initiate a return please log into your customer account and select the Order you want to return and a reason for your return.
- Please note Return costs are at the expense of the customer for Change of Mind returns. We will provide you with return instructions. The cost of the item to return it will be deducted from your refund received.
- Damaged or default products for return are at the expense of the maker. We will contact you with the next instructions. Please log into your customer account and select Damaged/Default product from the return reason selection.
- All refunds will go back on the original card payment method used.
- Items must be returned in their original condition and packaging.
- Made-to-order or custom pieces are non-refundable unless damaged or faulty, as they’re created specifically for you.
- Refunds are processed within 5–10 business days once the item is received and inspected.
